House Rules and Responsibilities
TERMS & CONDITIONS
Please read these Terms & Conditions carefully as these are legally binding and within the province of the agreement between Gozo Self Catering Holiday Homes and yourself, as the contractor, determining the rights as well as the obligations of each contracting party.
1.1 Our Booking Terms and Conditions, Booking Contract and House Responsibilities contain all provisions of your booking with Gozo Self Catering Holiday Homes. This applies equally to the Contractor and all guests included in the Booking as ‘Occupants’.
1.2 Your receipt of your Booking Confirmation email constitutes our conditional offer for the rental of the Property and for any additional services that you may have requested. This offer is subject to our receipt of the Booking, if we do not receive the deposit within 72 hours, our conditional offer will expire and your provisional booking will be cancelled.
1.3 Your booking pertains to accommodation in a furnished property with cleaning and any catering or other auxiliary services that you may have requested.
Please note that Gozo Self Catering Holiday Homes is acting solely as a Booking Agent in the name and on behalf of the Property Owner (or any authorized agent for the Property), for the rental of the property, as well as for the Service Provider (any independent provider of services such as catering, chauffeur, etc.) for the services requested. Your Booking contains all details you agreed to, that is to say:
- i) The Short-Term Lease Agreement for the Property with Gozo Self Catering Holiday Homes and the services provided by the Service Providers.
We visit and check each property regularly. The information about each property on our website is accurate to the best of our knowledge. We will inform you as soon as possible of any major changes to the property that may render accommodation substantially different to what you have booked. We cannot be held liable for any modifications made to the property without our prior knowledge. Please be aware that we use a fictional name for most of the properties in our portfolio for marketing purposes.
In order for this offer to become a firm booking, we ask that you follow the Payment Schedule: The Initial Payment of 25% of the Total Amount Payable must be in our Bank Account within 2 working days of confirmation of receipt of the duly completed booking on our website by Gozo Self Catering Holiday Homes. The balance must be paid two (2) weeks before the first day of the Rental Period. The Security Deposit must be paid two (2) weeks before the first day of the Rental Period. If your reservation is made within eight (2) weeks before the first day of the Rental Period, payment of the Total Amount Payable must take place within two (2) days of confirmation of receipt..
CHANGES & CANCELATION BY YOU
5.1 If you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible and we will try to adjust to the proposed changes, without charging additional charges, if that is feasible, however, we cannot guarantee that such requests will be fulfilled. If the above-mentioned changes result in additional cost, you will be informed in writing on the changes and the cost which will be included in our agreement,
5.2 If you wish to cancel your booking, you must inform us immediately in writing. The cancellation policy is found in the Frequently Asked Questions page on our website.
CANCELLATION OR CHANGES BY GREEK RETREATS
In the exceptional circumstance where we can no longer provide you with the Property you have booked, you will have a choice between one of the following options for the same Rental Period:
i)Accept an alternate property of equivalent or superior rating for the same Rental Period, or
ii)Accept an alternative property of lower rating for the same Rental Period and receive a credit note for the difference in the Overall Cost between the original and the substitute property.
iii) If neither option above is possible or if you do not wish to accept an alternative property, we will cancel the booking and refund all money paid to us. We shall not be held liable and shall not pay any further compensation/ damages nor shall we accept any other claims derived from the cancellation.
CHECK-IN / CHECK OUT
Please observe the check-in and check-out times listed on the Frequently Asked Questions page on our website. We will try to accommodate requests for early check-in and late check-outs, but cannot guarantee the feasibility.
USE OF PROPERTY
8.1 Only those persons stipulated in the booking contract may occupy the Property. The number of guests staying overnight in the Property may not exceed the Maximum Occupancy indicated on each Accommodation page on our website. In the event the number of guests exceeds the Maximum Occupancy, we reserve the right to ask all guests to vacate the Property immediately.
8.2 You shall use the Property only for the purpose for which it has been let to you (personal lodging). It is forbidden to use the premises for any kind of commercial use during the rental (photoshoots, seminars), and/or to hold parties for entertainment or a function involving a large number of invitees unless expressly agreed upon in writing by Gozo Self Catering Holiday Homes. Should you make unauthorised use of the Property as indicated, we reserve the right to ask all guests to vacate the Property immediately. You shall not sublet the Property under any circumstance whatsoever. Photographs taken at the Property cannot be used for publication or sold for profit without written authorisation by Gozo Self Catering Holiday Homes.
GUEST INJURY DISCLAIMER
Gozo Self Catering Holiday Homes cannot be held liable towards you, the occupants or your guests for any accident or injury that occurred during your stay under any circumstance whatsoever, except in case the accident or injury was caused by gross negligence on the part of Gozo Self Catering Holiday Homes.
Gozo Self Catering Holiday Homes cannot be held liable towards you, the occupants or your guests for any loss or misplacement of valuables left in the Property during your stay, except in case the loss or misplacement of valuables is caused by gross negligence of Gozo Self Catering Holiday Homes .
Gozo Self Catering Holiday Homes will strive to inform you of the suitability of the Property for children. Please note that the supervision, safety and behaviour of your children is your sole responsibility.
We do accept pets. If you wish to bring one, however, you must ask Gozo Self Catering Holiday Homes for written approval. An additional Security Deposit shall be requested. The amount may vary depending on the chosen property.
If in the educated opinion of Gozo Self Catering Holiday Homes, or any other person in authority you, or a member of your party, behaves in a manner which causes or is likely to cause danger, excessive disturbance (i.e. to neighbours) or damage to the Property, or acts in breach of any provision in the Booking Documents, this Agreement may be terminated immediately and you shall all be requested to vacate the Property. In this event, you shall not receive any refund and you shall be held liable for any expenses incurred as a result of your behaviour or the behaviour of persons in your party.
DAMAGES / SECURITY DEPOSIT
14.1 The Property shall be checked by Gozo Self Catering Holiday Homes before and after the Rental Period. You shall be held liable for any proven damages or losses caused to the Property and its contents. We recommend that you ensure that your insurance policy covers accidental damage to the Property and its contents.
14.2 You shall be liable for all costs related to the loss of any keys provided to you on the first day of the Rental Period.
COMPLAINTS AND PROBLEMS DURING YOUR STAY
15.1 While Gozo Self Catering Holiday Homes will do everything in their power to provide you with a trouble-free stay, a villa may present malfunctions like any other house. Our aim to mend any problem that arises within 24 hours may not always be feasible because of the time of day or day of the week, the location of the villa, the unavailability of technicians, etc. If you are dissatisfied with the Property please contact us immediately. It is a precondition for any compensation that you inform Gozo Self Catering Holiday Homes in writing of all complaints as soon as possible and in any event not after the end of your Rental Period.
15.2 Please note that in the rare case of electricity or water shortages, we will do everything in our power to re-establish supply or remedy the situation, we cannot be held responsible for the inconvenience such shortages may create.
Gozo Self Catering Holiday Homes shall not bear any responsibility if the execution of this agreement is no longer possible because of force majeure. All of the following shall be considered force majeure: the threat of war, an act of terrorism, industrial action, dangerous weather conditions, fire, flood, drought, unexpected shutting down of an airport or harbour, and unforeseen changes to transport time schedules or any other event which is beyond the control of Gozo Self Catering Holiday Homes.
ADVERTISING & INTERNET INFORMATION
Gozo Self Catering Holiday Homes truly believes that the information and statements in the content of its website are accurate. Every possible effort is made to fully and precisely describe each Property and services offered. Moreover, every possible effort is made to provide the services described on our website.
Gozo Self Catering Holiday Homes reserves the right to change published information, prices and itineraries mentioned on its website.
Gozo Self Catering Holiday Homes is not responsible for content, policies and services which are connected/linked to or accessible through its website.
You are responsible for your third-party liability, health and medical repatriation insurances. Gozo Self Catering Holiday Homes is not a travel agent, does not cover such insurances and shall not be held liable for the absence of such insurances.
All disputes arising between you and/or your party on the one hand and Gozo Self Catering Holiday Homes and/or any of its employees shall be settled by the Courts of Malta, by application of Maltese Law.
Gozo Self Catering Holiday Homes shall act in compliance with legislation about personal data protection and specifically with the GDPR. All data are provided to us by you and enable us to process your final booking and the services you request. Security measures are in place to ensure that our guests’ database is not accessible to any unauthorised company or individual.
Gozo Self Catering Holiday Homes does need to disclose some personal data to its Service Providers as well as to its Financial Administrator but shall not make the above-mentioned information available to these third parties without your explicit consent, provided in a special authorization form.
By sending an inquiry or proceeding booking with to “ Gozo Self Catering Holiday Homes” you and the all the guests participating on the trip automatically agree all the above terms.
Please note that if you do not wish your data to be stored anymore, other than for our financial administration, or if you wish to remove your consent, you may notify us at any time by e-mail at [email protected]